The proof is at the receiving end.

Check the recipient-side outcome rather than relying only on a sender-side success message. For an agreed test, the participant confirms whether the payment reached the intended bank account or mobile-money wallet.

Understand whether a successful send translated into an actual beneficiary receipt.

What we can observe

• Receipt confirmed by the participant
• Destination account or wallet outcome
• Any difference between sender status and observed receipt

Compare the agreed sending timestamp with the observed receiving timestamp. We agree which events and evidence will be used before testing, so your team can interpret delivery times consistently.

Assess the delivery experience against your expectations and investigate where further review is needed.

What we can observe

• Agreed start and receipt timestamps
• Elapsed delivery time for the test
• Delays or timing differences observed by the participant

Compare the expected payout amount and currency with what the participant actually receives. Record visible charges or deductions where evidence is available, without assuming that a difference proves its cause.

See whether beneficiaries receive the amount they were led to expect.

What we can observe

• Expected and received amounts and currencies
• Visible fees or deductions
• Unexplained differences that need follow-up

Ask participants about the receiving journey: how they knew the payment arrived, what payment information was visible and whether any steps were confusing. Agree the questions that matter to your customers before the test.

Understand the experience behind the transaction status and identify practical questions for your payout partners.

What we can observe

• Notifications and payment references, where available
• Clarity of sender details and payment information
• Participant feedback on friction or additional steps